Field Service Engineering & Product Liability Manager

**Job Description**

**Work Arrangement:**

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

**The Role:**

The Field Service Engineering & Product Liability Manager will lead field service engineering activities, product safety investigations, and technical assistance governance across GM Middle East Operations (MEO). The position provides day-to-day leadership for complex technical escalations, dealer support, team capability building, and cross-functional follow-through. This role partners closely with Legal, Engineering, Quality, TAC, and field teams to improve customer satisfaction, product quality, and field performance. Success requires strong ownership, technical judgment, stakeholder alignment, and disciplined execution to drive timely case closure and sustained field improvements.

**What You’ll Do:**
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