Field Service Representatives / Service Desk Specialists Tier II

**Overview**

FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):

Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in the Pentagon. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.





**Responsibilities**

+ Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are available at the following locations: Camp Pendleton, CA; Camp Lejeune, NC; Okinawa; Pentagon; Quantico, VA; and Hawaii.
+ Ensure 24/7 support, including nights, weekends, and holidays, with timely issue resolution.
+ Assist in maintaining and administeri...