Field Service Resource Planner

Snapshot of Your Day

The Field Service Resource Planner role involves close collaboration with the field service and project management teams. The responsibilities include managing all planning‑related inquiries and ensuring project demands are met either through the local team or by leveraging resources from other regions. Proficiency in Salesforce is essential, as it is the primary tool used for planning within the field service team.

How You Will Make An Impact

• Collaborate with Project Management and Field Service teams to ensure seamless coordination.
• Keep the planning for Field Service Resources (FSRs) updated within the respective system.
• Assign Field Service personnel based on their skill sets and availability.
• Develop and regularly update the competency matrix for the Field Service team.
• Prepare forecast reports for the assigned team and verify the actual hours worked by the Field Service team.