Field services engineer

Your mission:

The Field Service Engineer provides technical support to all departments for an agreed range of Epson products including installation, troubleshooting, problem resolution, customer escalations and advice to customers to improve product performance and customer satisfaction. Where required due to local business structure or needs, provide some premarket development support.

What you will do: Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk Escalate issues to 3rd level Technical Support team, as required Create training course content for maintenance and repair on current and new products for service partners. Deliver training courses on maintenance and repair of current and future products to service partners Undertake investigations with service partners and dealers to ensure quality standards are maintained and improved Provide on site and telephonic support with specific expertise to end users, r...