Location
london
Job Type
Full-time
Posted
June 30, 2026
Job Description
Location: Customer site located in Central London
Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)
About BCN:
BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting‑edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management.
Focus of the role:
- Customer Service, building on client relations and providing quality technical support.
- Being the ‘Primary Technical Contact’ for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers.
Responsibilities:
- Regular client site visits to support any technical related issues.
- 3rd Party technica...