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Field Services Technician I

Astreya Limited · London, England, United Kingdom

Location
London
Job Type
Full time
Posted
June 27, 2026

Job Description

Key Deliverables by Level

Deliverable

Level 1 - Associate

Field Services Technician I

  • Respond to IT service tickets using documented procedures and supervision
  •  Assist with workstation setups and peripheral connections
  • Perform basic AV checks and room readiness tasks
  •  Support imaging and deployments under direction
  • Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
  •  Follow proper inventory handling, tagging, and tracking
  • Escalate unresolved issues appropriately
  • Adhere to safety protocols and client-specific guidelines

    • Essential Duties and Responsibilities (All Levels):

     End-User Support

  • Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
  • Troubleshoot and resolve common hardware and software issues.
  • Deliver a high-quality,...

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