Field Support and Service Planning Clerk

Drive efficiency and customer service success as a Service Planning Clerk. Manage technician schedules, resolve customer escalations, and streamline service transactions to deliver best-in-class support.
In this vital role, you'll optimize the workflow of service operations including plumbing and duct cleaning. Responsibilities encompass managing daily schedules, handling customer requests, and collaborating with field staff for effective problem resolution. Your efforts will directly contribute to meeting corporate goals and enhancing customer satisfaction.
Key Responsibilities:
• Oversee daily schedule and technician availability
• Proactively manage customer requests and service escalations
• Reconcile and validate service transaction records
• Prepare reports for management on resource allocation
• Foster communication with internal and external customers
Requirements:
• Strong customer service and communication skills
• Familiarity with ClickSchedule,...