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Field Support Lead

Axiom Technologies · Makati, Metro Manila, Philippines

Location
Makati
Job Type
Fixed Term Contract, Full Time
Posted
June 04, 2026

Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

  • End-to-end ownership of the KPI & SLA for PH Market. Actions & closure of RED /Amber
    measures working with the respective market FS Engineers for improvement and an action
    plan.
  • Act as SPOC for any escalations for the PH market FRMs.
  • Work with & monitor the day-to-day operations carried out by the FS Engineers in the PH
    markets FRMs.
  • Prepare, review & present the WOR & MOR with the PH forums with FRMs, ensuring
    professional pre...

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