Financial Analyst - CSGO, Customer Service Finance (Medellín)

Financial Analyst - CS GO Finance

This role is with Amazon, an inclusive employer and a member of myGwork – the largest general platform for the LGBTQ+ business community.

Key Responsibilities

• Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations.
• Partner with cross‑functional stakeholders to influence decision‑making on cost optimization initiatives and resource allocation.
• Track and report on project performance, monitoring key metrics and providing regular updates on progress toward YoY improvement targets.
• Analyze cost trends by month, location, and vertical to identify optimization opportunities and support data‑driven recommendations.
• Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings.
• Support monthly and quarterly financial reporting, providing insights...