Finnish Speaking Service Desk Representative

Job details
Role type:
Fixed-term (maternity cover)
Employment type:
Full-time, 40 hours/week
Work mode:
Hybrid
Location:
Budapest, Hungary, 9th District, Mill Park office building
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer
(Level 1 IT support)
Handling end-user calls and web queries in Finnish language via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
You are
Advanced in Finnish
language
and you
have upper-intermediate English
language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
You have ...