Fintech Client Support Representative

Position Overview

We're seeking a Client Support Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets with urgency and care. You'll also assist with daily operational reports and play a key role in identifying and escalating high-priority issues such as card declines, account access issues, and fraud.

Key Responsibilities

• Serve as the primary point of contact for client phone support and incoming support tickets.


• Respond to client inquiries with professionalism, empathy, and a strong sense of urgency.


• Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting.


• Monitor and review daily ...