Fintech Help Desk Team Lead | SLA Champion & Leader

A global tech solutions firm in Colombia seeks an experienced Level 1 Service Desk Team Lead to guide a team of Support Analysts. The role involves overseeing daily operations, ensuring performance targets are met, and enhancing support quality for a fintech platform. Candidates should have 3-5 years of experience in technical support, strong leadership skills, and proficiency in English. The company offers diverse opportunities for career development, health insurance, and a multicultural work environment.
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