Location
kuala lumpur
Job Type
Full-time
Posted
June 08, 2026
Job Description
Key Responsibilities:
- Handle incoming calls, live chats, and emails promptly and professionally to deliver a positive customer experience.
- Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
- Manage shift duties effectively to ensure smooth and consistent call center operations.
- Analyse customer concerns, communicate clearly, and provide appropriate solutions or escalate when necessary.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.
- Accurately record all customer interactions in the support system for tracking and future reference.
- Provide feedback to supervisors on recurring issues and suggest process improvements.
- Work closely with team members to ensure seamless service delivery.
- Participate in team meetings, training, and performance reviews.
Requirements:
- M...