Fixed Network Support Engineer — Connectivity & SLA Expert

We are seeking a skilled and customer-focused Technical Support Engineer to support our Corporate Helpdesk operations, ensuring reliable services, rapid issue resolution, and high user satisfaction across Enterprise environments.

Responsibilities

• Monitor and maintain fixed network infrastructure such as Fiber, Radio, MW, and leased line connectivity to ensure high availability.
• Troubleshoot customer connectivity issues, link degradation, outages, and configuration faults across access and core networks.
• Perform testing and commissioning of routers, switches, ONTs, OLTs, and transmission equipment.
• Coordinate with field teams, NOC, and vendors for fault isolation, restoration, and preventive maintenance.
• Ensure SLAs are met by tracking incidents, performing root cause analysis, and implementing permanent fixes.
• Support service provisioning, bandwidth upgrades, and network migrations for Enterprise and Corpor...