Fixed Operations Manager – Customer Focused

Join the 401 Group of Companies as a Fixed Operations Manager in Pembroke, ON, where you will maximize profitability and provide an unmatched customer experience. This role emphasizes customer service excellence and departmental efficiency.
As a Fixed Operations Manager, you're expected to engage deeply in the management of Service and Parts, focusing on KPI analysis, financial statements, and service improvement. Your extensive experience—5+ years in automotive management—will be instrumental in driving a culture of exceptional customer service while meeting compliance and operational standards.
Key Responsibilities:
• Drive profit management through effective financial analysis
• Oversee service quality and customer rapport development
• Manage parts ordering per OEM guidelines
• Ensure comprehensive training of service department staff
• Foster relationships with wholesale customers for parts sales
Requirements:
• 12 Grade Diploma or equivalent
• At lea...