FLEX Manager, BirchStreet Helpdesk

Marriott International · Bethesda, Maryland, United States

Location

Bethesda

Job Type

Full time

Posted

June 19, 2026

Job Description

This is a temporary position.
Marriott International is seeking a FLEX Manager, BirchStreet Helpdesk to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables.
The FLEX Manager provides support for BirchStreet operations, resolving user issues, supporting hotel onboarding, and managing escalations effectively. The FLEX Manager is embedded in help desk workflows, receiving tickets to address questions and issues and is expected to address them within stated SLAs. The role at times may include supporting regions outside of the US 
Required Experiences 
Experience working in hospitality or in a procurement function of an organization
Experience with using or supporting Procure-to-Pay platforms (BirchStreet preferred) 
Customer service experience supporting technology systems or l...
        

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