Flight Support Agent

You will be responsible for:

• Support customer flight enquiries across phone, email and live chat.
• Manage customer enquiries relating to flight changes, cancellations, refunds, credit and schedule changes.
• Handle escalated customer concerns with professionalism, ownership and empathy.
• Provide accurate guidance on airline rules, fare conditions, ticket validity and booking options.
• Manage Sabre involuntary schedule change queues and action affected bookings within required timeframes.
• Process manual and automated refunds via Sabre and consolidator systems.
• Issue, reissue and exchange tickets through Sabre and consolidator platforms.
• Resolve complex booking issues where possible and escalate high-risk matters when required.
• Support internal teams with flight fulfilment, ticketing queries and post-sale booking support.
• Maintain strong accuracy across booking updat...