France & Benelux Customer Care Executive

The Opportunity
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Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.
What you’ll get to do
Centralize the relation with the France & Benelux Customers in the order to cash process
Review and provide information about the situation of their orders.
Deal with EDI/SAP/e‑mail orders.
Review and provide logistic or descriptive information of products.
Inform the customer of the out of stock that affects the orders.
Tasks within the Order & Delivery management process
Unblock the EDI orders in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for deliv...