Fraud and Scams Investigations Manager

The Manager, Fraud & Scams Investigations leads BBA’s end-to-end fraud and scam investigation capability, providing strategic, operational, and technical leadership to detect, investigate, and prevent financial crime. This role is responsible for minimising losses, protecting customers and organisational assets, and strengthening controls through the identification of emerging threats and continuous improvement of detection and prevention measures.

Leading a team of Fraud/Scam Analysts, you will ensure timely and high-quality investigation outcomes by setting priorities, allocating resources, and driving performance against SLAs and standards. The role includes overseeing complex investigations, supporting the team during peak demand, conducting quality assurance, and fostering a high-performance culture through coaching, mentoring, and continuous development of analytical and investigative capability.

The position also serves as a key liaiso...