Fraud Operations Agent - ShopeePay

Job Description

• Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
• Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
• Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud.
• Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards.
• Perform detailed research and investigation on alerts that are generated for potential fraud schemes.
• Work closely with a variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations. ...