Location
Bettendorf
Job Type
Full time
Posted
June 26, 2026
Job Description
Responsibilities Monitor, identify, and investigate suspicious or potentially fraudulent activity across multiple channels (e.g., debit cards, ACH, wires, online banking). Conduct timely and thorough investigations, including transaction analysis, customer outreach, and documentation of findings. Take appropriate action to mitigate loss, including account restrictions, recoveries, and escalations. Prepare clear, concise case documentation in accordance with internal policies and regulatory requirements. Collaborate with Fraud Management, Operations, Payments, Digital Banking, and Customer Service teams. Support fraud prevention initiatives by identifying trends, patterns, and control gaps. Maintain compliance with applicable laws, regulations, and bank policies (e.g., Reg E, BSA/AML as applicable). Assist with customer inquiries and resolutions related to fraud claims. Participate in audits, quality reviews, and...