French and English Speaking Agents

Merchants · South Africa, Gauteng, South Africa

Location

South Africa

Job Type

Contract - long term

Posted

July 07, 2026

Job Description

French and English Speaking Agents
Now Hiring: French and English Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦
Are you fluent in French or English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:

Assist French-speaking customers with their Account and Mastercard services
Investigate and resolve fraud claims and payment disputes
Provide accurate, empathetic banking support across phone, email, and chat
Document cases clearly and follow all compliance and data security protocols
Escalate complex cases when needed and collaborate with internal fraud teams
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