French Service Desk (Monterrey)

We are actively seeking a dedicated French Service Desk Technician to enhance our IT support team. In this role, you will provide French IT support and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality service desk solutions .

Key Responsibilities

• Respond promptly to incoming service desk queries related to hardware, software, and network issues in both French and English.
• Accurately document all issues and resolutions in the service desk ticketing system , adhering to best practices in ITIL .
• Collaborate effectively with cross-functional IT teams to ensure timely resolution of technical problems, enhancing the overall service desk performance .
• Provide training and guidance to users in both French and English on IT processes and tools.

Required Skills

• Fluency in French and English, with strong written an...