[Fresh Graduate] - Sales Support & Service Executive

Shah Alam, Malaysia | Posted on 03/05/2026

Job Title: Sales Support & Service Executive

Role overview

The primary purpose of this position is to support the management of assigned sales portfolios and customer accounts, as well as handle related tasks that align with the company’s commercial strategy. The role focuses on providing timely support to customers, coordinating internal processes, and ensuring smooth execution of day‑to‑day sales and service activities.

Key responsibilities

• Prepare and issue accurate, timely quotations to customers.
• Respond to customer phone calls and emails in a professional and service‑oriented manner.
• Follow up on pending shipping instructions, missing documents, no‑show shipments, and dangerous goods (DG) applications to ensure issues are resolved promptly.
• Handle and close escalated customer service cases in coordination with relevant teams.
• Conduct outbound calls to...