Front Desk Associate (M. Dental)

Patient Interaction

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and online inquiries, scheduling of appointments and providing general information.
• Ensure patient records are up-to-date and accurate.

Appointment Scheduling

• Manage the appointment schedule efficiently, ensuring that all appointments are confirmed and reminders are sent.
• Coordinate with the dental team to ensure proper patient flow and minimize wait time.

Administrative Support

• Assist with patient check-in and check-out, ensuring all necessary documentation is completed.
• Maintain patient files, ensuring confidentiality and compliance with HIPAA regulations.
• Process insurance verifications and authorizations as needed.
• Assist in processing billing and payments, including handling co-pays and managing accounts.

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