Front Desk (DAY & NIGHT SHIFT)

Job Description:

. Greet and assist all guests, including VIPs and regular customers, with warmth and professionalism . Register guests upon arrival, allocate rooms, and ensure accurate entry of guest details in the system

. Promote current packages, seasonal promotions, and membership sign-ups to walk-in and existing customers

. Provide personalized service by remembering the preferences of returning customers and preparing their preferred setup in advance

. Handle cashiering duties including processing payments, issuing receipts, and balancing end-of-day sales

. Assist in festive or thematic decorations within the KTV premises to enhance the customer experience

. Support the planning and execution of in-house events, customer appreciation nights, and promotional campaigns

. Answer phone, online, and walk-in inquiries regarding reservations, room availability, pricing, and services

. Maintain cleanliness an...