Front Desk Intern: Guest Services & Operations

Responsibilities

• Process guest folios, collect payment and manage cash handling responsibilities.
• Print updated in‑house, arrival, departure, and room status reports as and when required.
• Check all unresolved departures.
• Review service requests for arrivals.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
• Maintain efficient and ...