Job Description
SUMMARY
The Front Desk Manager oversees the daily operations of the Front Desk to ensure guest satisfaction. They will directly supervise all office personnel and ensure proper completion of all front office duties. The Front Desk Manager will be responsible for upholding Grand Sierra Resort’s high service standard through the training and professional development of all Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures. Direct staff in proper job functions and proper guest interaction.
• Supervise the working of all team members and ensure achievement of all front office objectives according to quality standards.
• Works with Training Manager to ensure all training materials are up to date and relevant
• Provides coaching and discipline where applicable
• Monitors all VIP and special guest arrivals
• Respons...