Home / vacancy / Front Desk Supervisor

Front Desk Supervisor

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton · Hilo, Hawaii, United States

Location
Hilo
Job Type
Full-time
Posted
July 04, 2026

Job Description

The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service. They handle scheduling, staff training, escalated guest complaints, and billing issues, while coordinating with housekeeping and management to maintain seamless check-ins, check-outs, and overall hotel operations.

  • Experience: 2–3 years of front office or guest service experience, ideally within the hospitality industry.
  • Skills: Strong customer service, conflict resolution, proficiency in Property Management Systems (PMS), and basic math/accounting skills.
  • Soft Skills: Excellent verbal communication, adaptability, and the ability to remain calm and professional under pressure.
  • Education: High school diploma; an associate's or bachelor's degree in hospitality management is highly preferred.
  • Team Leadership: Train, schedule, and mentor front desk agents, acting as the floor role model.
    • <...

    Ready to Apply?

    Submit your application for Front Desk Supervisor at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Apply Now