Front Line Leader - Auto Claims Appraisal

Opportunity

Working with a team supporting our Appraisal teams, including Technical Specialists and field and desk appraisers, the successful candidate will lead, motivate and support their people in the delivery of customer‑focused service.

What You’ll Do

• Establish a customer‑first culture, actively coaching team members in delivering a superior customer experience.
• Keep staff informed of all changes in appraisal procedures and anti‑fraud initiatives.
• Review all claims transactions for accuracy and provide authority within designated limits.
• Responsible for building the team’s skill, capability and development of action plans to close knowledge or experience gaps.
• Effectively advise and deliver on expectations with claims escalation matters and ensure they and the team provide prompt, proactive and efficient customer service.
• Meet National Appraisal performance expectations that are set on an ind...