Front of House - Bondi Junction

We are seeking an experienced Front of House person who will be the first point of contact for all our customers at our brand new store at Bondi Junction!

Responsible for superior levels of customer service whilst handling a high volume of customers you will ensure each person visiting the store feels welcome and valued.

You will be responsible for:

• Manage and resolve customer issues, escalations, and booking amendments
• Greet and check in customers, qualify their needs, and ensure a warm, professional welcome
• Maintain a clean, inviting store environment with up-to-date marketing materials
• Support consultants by adding booking details, preparing documentation, and confirming appointments
• Allocate and manage Customer Tracker cases, ensuring timely follow-up and resolution
• Gather and action customer feedback to support continuous improvement
• Stay u...