Front Office Executive(Female)

CONNECTING 2 WORK · thiruvananthapuram, kerala, India

Location

thiruvananthapuram

Job Type

Full-time

Posted

May 30, 2026

Job Description

 Job Description   
Description:  
Follow up customer calls where necessary 
Complete call logs and produce call reports 
Answer calls professionally 
Respond to customer inquiries 
Research required information using available resources 
Handle and resolve customer complaints 
Enter customer information 
Identify and escalate priority issues 
Route calls to appropriate resource 
Identify and escalate situations requiring urgent attention 
Track and route problems and requests and document resolutions 
Stay current with system information, changes and updates 
Greet and welcome guests as soon as they arrive at the office 
Direct visitors to the appropriate person and office 
Answer, screen and forward incoming phone calls 
Ensure reception area is tidy and presentable, with all necessary stationery and material (e...
        

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