Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations at our hotel in Cha-am, Thailand. In this pivotal role, you will oversee all aspects of the guest experience from arrival to departure, managing a dedicated team while maintaining exceptional service standards. You will be responsible for creating a welcoming environment that ensures every guest enjoys a memorable stay, while also driving operational efficiency and profitability.

• Oversee all front office operations including reception, night audit, guest relations, and concierge services
• Lead, motivate, and schedule the front office team, fostering a collaborative and supportive work environment
• Ensure seamless check-in and check-out processes, even during peak occupancy periods
• Deliver exceptional guest service and manage complaints with empathy and professionalism
• Collaborate closely with other departments (housekeep...