Front Office Manager

The Balmoral · Edinburgh, Scotland, United Kingdom

Location

Edinburgh

Job Type

Permanent

Posted

June 10, 2026

Job Description

 
  The Position 
 Do you pride yourself on your people skills? Your organisational aptitude? Have an ability to deliver world-class standards of service? And are you ready to take on a key role in a leading luxury hotel? Then Rocco Forte Hotels would love to invite you to join us as Front Office Manager.
 You will be responsible for managing all aspects of the front desk including switchboard, ensuring that all guests receive a warm welcome and excellent service. You will lead a team of 16 front office staff, coordinate check-in/check-out procedures, and handle guest inquiries to enhance their overall experience.
  Key Responsibilities: 
 Oversee the daily operations of the front office, including guest check-in/check-out, reservations, and billing.
 Supervise and train front office staff, ensuring a high standard of customer service.
 Monitor room availability, rates, and bookings, coordinating with the reservat...
        

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