Front Office & Reservations Agent

You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Maintaining Sihot, as well as our electronic bookings systems
• Producing and verifying invoices, including managing payments
• Cash transactions and cashing up
• Administrative and organisational tasks (e.g. managing no-shows, answering emails)

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer ca...