Location
dubai
Job Type
Full-time
Posted
June 06, 2026
Job Description
Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.
- Supervise and direct Guest Service Agents ensuring adherence to hotel standards and guidelines
- Greet guests manage check-ins respond to requests and handle account settlements with a focus on personalized service
- Monitor and maintain appropriate standards of conduct among team members
- Assist in controlling and maintaining staffing records including overtime vacations and personal days
- Report operational defects and guest-related issues to management promptly
- Conduct and oversee training and cross-training initiatives within the department
- Promote hotel facilities and identify opportunities to enhance guest experiences th...