Front Office Supervisor

Additional Information Day shift, Evening shift and Open availability preferred
Job Number
Job Category Rooms & Guest Services Operations
Location 13031 Ritz Carlton Highlands Ct, Truckee, California, United States, 96161 VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: $27.58-$27.58 per hour

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternat...