Frontline IT Support Specialist II

Hawthorne Gardening Co. is seeking an IT Service Desk Agent II to provide frontline technical support for troubleshooting hardware and software issues. This role requires effective communication skills, proficiency in ServiceNow, and a minimum of 2 years' experience in a similar position.

The ideal candidate will engage with users through various channels and escalate complex problems as necessary while ensuring timely updates on service requests.