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Frontline Operations Manager

The NRMA · Australia, New South Wales, Australia

Location
Australia
Job Type
Full-time
Posted
June 01, 2026

Job Description

Job Description

This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our members. You will also lead strategic alignment of service delivery operations and further strengthen the organisational brand through your management.

What you'll do

We have a permanent full-time opportunity available, looking after the Newcastle region.

You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.

Your responsibilities will encompass:

  • Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 20-40 FTE)
  • Manage all performance or behavioral issues that arise using coaching, counselling and performance management techniques to resolution
  • Ensure alignment of objectives and act...

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