Fulfillment Analyst I

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

• Performs routine and recurring assignments such as compiling, and reviewing records
• Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
• Public acquisition of records from one or more sources
• Maintain, update and terminate orders through Order Maintenance
• Maintain and update both internal and client databases
• Process and/or procure police reports online as part of order fulfillment
• Verify order information using internet tools such as maps and other lookup tools
• Perform outbound calls to Police Agencies to update order status, data validation and gat...