Full-Time Customer Service Representative

Join Paragon Testing Enterprises in Toronto as a full-time Customer Service Representative. Support test takers and clients through various communication channels including email, phone, and chat.
As a pivotal part of the Paragon team, you will work under the guidance of the Customer Service Supervisor, ensuring excellent service to prospective test takers and partner organizations. This role demands strong communication skills and attention to detail as you handle requests, promote services, and provide feedback for improved processes.
Key Responsibilities:
• Deliver comprehensive customer service via email, telephone, and chat
• Process registrations, transfers, and cancellations efficiently
• Promote Paragon's tests and instructional materials to clients
• Refine procedures for effective test delivery and implementation
• Track customer requests and suggest service improvements
Requirements:
• Minimum one year of customer service experience
• Sensitivit...