Job Description
Fundraising Administrator
To provide administrative support for IWA's Fundraising team as well as providing a high-quality standard of donor care for supporters.
Donor Care & Administration:
To maintain a donor centric focus acting as the first point of contact for incoming fundraising enquiries and activities, meeting and greeting donors who come to our office as well as those who phone or email.Deliver a high standard of supporter/donor care, handling enquiries, donations, requests and complaints promptly, efficiently and sensitively within agreed timelines. Monitor and manage various fundraising inboxes. Income processing (post, phone, online, etc.), tracking, acknowledgement and reporting. Data entry and importing to our CRM and maintain accurate records of donations, donors’ personal information any other data relating to fundraising.Manage the data processing, thanking and receipting of all donor inc...