Future Team Leader AU Air Team - Broadbeach, QLD

Future Team Leader 

The Future Team Leader (FTL) – AU Air Concierge Team is a key leadership support role within the Cruise team. This position assists the Air Team Leader in the day-to-day leadership, performance, and operational delivery of the support functions.

This role is responsible for supporting a high-performing, phone-based customer service team specializing in cruise aftersales, upgrades, cancellations, retail and trade support, and end-to-end customer care for one of Australia’s premier charter cruise programs. The FTL plays a hands-on role in coaching, upskilling, and supporting consultants while also actively handling customer interactions across all CAS functions when required.

What you'll do: 

Leadership & Team Support

• Support the Air Team Leader with day‑to‑day team operations
• Provide on‑the‑floor coaching, mentoring, and escalation support
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