GCP Database SME: Incident Resolver & Tech Advocate

A leading consulting firm is actively seeking a Subject-Matter Expert (SME) in Google Cloud Database products. This role entails providing Level-3 technical support for cloud-native and managed database services. The ideal candidate will have 2-6 years' experience in technical support for cloud database platforms like Google Cloud, AWS, or Azure, and must be proficient in both Mandarin (B2) and English. You will ensure high-quality incident response, customer satisfaction, and collaboration with engineering teams while adhering to rigorous documentation and quality standards. This position offers a hybrid working model based in Kuala Lumpur, Malaysia.
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