Geek Squad Senior Repair Technician

02-Jul-2026

Geek Squad Senior Repair Technician

Full time

Regular

Job Description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up

Communicate department goals and other important information to team members in a clear, accurate and timely manner

Work directly with customers to ensure they receive the service they need and to resolve escalated customer service...