Location
región centro
Job Type
Full-time
Posted
June 03, 2026
Job Description
Overview
NTT DATA seeks a Help Desk Associate (Full Time) to join our team in Guadalajara, Jalisco, Mexico. The role involves providing general Level 1 (L1) support for hardware, MS Office packages, and in‑house applications.
Location
Guadalajara, Jalisco, Mexico
Responsibilities
- Provide L1 support for hardware and MS Office packages.
- Offer advanced technical support for in‑house applications and developments.
- Answer technical support calls, providing assistance and escalating to other support groups as needed.
- Respond to email‑generated support requests or reports.
- Document troubleshooting steps and detailed descriptions of customer incidents and requests.
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to resolve failures.
Qualifications
- Availability to work 45 hours per week.
- Interest in wo...