Location
Remote
Job Type
Full-time
Posted
June 16, 2026
Job Description
Roles and Responsibilities
- Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.
- Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.
- Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.
- Integrate Genesys Cloud CX with enterprise applications and CRM systems.
- Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.
- Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.
- Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.
- Ensure solutions align with best practices, security standards, and performance requirements.