Gerente De Repair Center (Smartphone)

OverviewLATAM Repair Center Manager Vivo is looking for an AfterSales Manager for the LatAm team.ResponsibilitiesLatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama).
Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.Implementing the headquarters' overseas customer service work plan and service strategy.Formulating service policies and processes development, promoting service content implementation, and planning service innovation activities.Manage market product reputation information and quality issues.Manage local service team of agents and service providers, handling customer and user complaints in Latin America.QualificationsBachelor's degree or above, with at least 1 year of relevant service work experience; strong consumer-oriented service awareness.Candidates with experience in smartphone industry aftersales service preferred.Good communication skills, stro...