German groups & group series specialist

Duties Quoting & Reservations Assess client needs in terms of special interests, special needs and affordability / budget. Acknowledge receipt of written requests received from agents. Respond to written requests and provide written confirmations. Ensuring all client files are filed according to company standards and are up to date. Loading of PCM’s for all series. Loading reservations on Tourplan. Ensure confirmation of services with suppliers. Documentation Management of all Reservations: Itinerary planning and layout Compile Guide packs for Tourguides Vouchers Rooming lists Filing Handling of client complaints on spot together with the tour guide. Manage MOD phone and queries as required. Stay in constant communication with agents regarding status of utilization of series, payment requirements, deadlines, and conditions of reservations. Create client-specific proposals in German. Create and understand client-specific costings for different groups. Constant liaison with tour guides w...