German-speaking customer support representative

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

Provide customer support in German (phone, email, live chat)

Handle inquiries related to products, services, billing, or technical issues

Resolve complaints in a professional and solution-oriented manner

Accurately document customer interactions in the CRM system

Escalate complex cases to relevant departments when necessary

Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

Fluent German (C2 level – written and spoken)

Good command of English (B2 minimum)

Strong communication and problem-solving skills

Customer-oriented...